For anyone who didn't see my previous posts, here's another update. about ten days ago I shared my first update.
I do need to correct one detail from that post.
It wasn't the customer relations representative who called me.
It was actually one of the senior partners at the dealership.
During that phone call, he clearly told me the damaged seat, door panel, and sun visor would all be replaced.
Not cleaned.
Replaced.
Shortly after I posted that update, everything changed.
I started receiving calls from several different dealership employees.
Every single one insisted that replacement had never been discussed.
Instead, they claimed I'd misunderstood the senior partner and that all they intended to do was have the truck professionally cleaned.
The problem?
I recorded the conversation.
I didn't misunderstand anything.
The general manager has continued calling me every few days saying their third-party repair company would contact me to clean the truck.
Every single time I give him the exact same answer.
"I'm not asking for a cleaning. Cleaning will not repair the damage."
After speaking with a consumer protection attorney for general guidance, I also started organizing every piece of documentation related to the incident. I saved the recorded phone call, photographs of the damaged interior, emails, text messages, repair estimates, and copies of my Better Business Bureau complaint. I was advised that when a dispute reaches the point where legal action might become necessary, having a clear timeline and written documentation can be just as important as the physical damage itself. That advice made me even more determined not to accept verbal promises that contradicted what I had already been told.
At one point, the general manager suggested replacing my truck with a brand-new one.
Honestly, that sounded like a fair solution.
So I agreed.
Unfortunately...
Not long afterward the sales department contacted me.
Instead of honoring what the general manager had implied, they tried treating it like a completely normal trade-in.
In other words...
They expected me to absorb thousands of dollars in depreciation on a truck I'd only recently purchased.
Naturally, I refused.
The general manager made it sound like a straight truck-for-truck replacement because of everything that had happened.
The sales department tried turning it into another profitable sale for the dealership.
Those are two completely different things.
Yesterday I finally heard from the third-party repair company.
They asked me to send detailed photographs of the damage.
After reviewing everything, the technician confirmed exactly what I'd been saying from the beginning.
The seats cannot be repaired.
They need to be replaced.
The sun visor also needs replacement.
The damaged door panel needs replacement as well.
He told me he would immediately relay those findings to the general manager and that I should expect another phone call shortly afterward.
I'm still waiting.
In the meantime, I also received the dealership's official response to my Better Business Bureau complaint.
According to them, they are actively working with me to resolve the issue.
That simply isn't true.
Their version of "working with me" has consisted of repeatedly calling every few days and trying to convince me to settle for nothing more than a professional cleaning.
At this point, I've decided to give them until Tuesday to take meaningful action.
If nothing actually changes by then...
I'll move forward through legal channels.
I genuinely appreciate everyone who's taken the time to offer advice, encouragement, and suggestions throughout this entire situation.
Hopefully my next update will finally be about the dealership taking responsibility and honoring what they originally promised...
Instead of continuing to wear me down until I give up.
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